Have you tried IHerb in Malaysia!

(This is not a paid review, I am just writing my experience using IHerb for first time. USA online sites seems to realize there is a wider international market out here as shipping cost are getting more affordable!)

I have just bought and have received my products delivered to Malaysia.

IHerb is a US base online website that has 1,200 brands and 35,000 brand name products of health food stores like vitamins, essential oil, vanilla essence, various spices, make up, fitness items, baby items and etc~.

I have been looking at this site few years back but I only tried it now because I notice that the site are more user friendly. I like that
1) It automatically display price in MYR by detecting your country location

2) The delivery charges are so affordable.

I notice that the delivery charges was cheaper when i exceed a certain amount. It says in their site that if you purchase USD40 above then there is discounted shipping rates.

So I spend around RM250 and my shipping rate via DHL was only RM13! (I did not buy heavy items though. I just enjoy seeing the shipping fee goes down once I purchase a certain amount. I wish i could say the same about Amazon!)

3) It state when was the arrival date, which I received my order precisely as promised. Shortly after I made payment, I received an  email from DHL telling me when the orders will arrive!

In the mean time you could track your shipment via DHL site whereby tracking number will be provided. Its really great that my order arrived in 6 days all the way from US. Even Taobao in China take longer than that (albeit they operate differently).

However do note that taxes may be levied. I did not incur any taxes. I did read some other website that was discussing that if you bought large amount and if its vitamin, they would be susceptible to taxes.

This are some of the item that I bought:-

So you might wonder if I have a happy shopping experience when i received my product?

Well the answer is NO. Initially. The reason I am only thinking of writing this post is the outcome of the customer service.

Well everything went of like a dream. It was too perfect and something had to happen! The website was easy to use, the items that I have been aiming for years are within my reach (Hello vanilla essence, the one imported in the dept store is always crazy expensive), the delivery charges are affordable. I was not tax. So everything should be perfect right? Wrong!!

This is how it looks like when it arrived. The moment that i received the box, even without opening it, I know something was wrong. Cause the box reek with Lavender Essential Oil. My Aura Cacia Lavender Essential Oil has leaked! A quarter of the amount was missing.

I was hopping mad! The feeling is like I was really hungry and ordered a Mcdonald delivery and find that my burger has been bitten off. I was also disappointed at how my items are wrapped. Most of the items are glass but not all of them are bubble wrap.

 Then I was told that USA has great customer service thus I tried voicing my unhappiness at my delivery.

My essential oil arrived with quarter missing. Arrow shows the difference between the two bottle

I then proceed to describe the overall issue to IHerb with the two photo attach above and requested refund to the affected bottle and was granted a refund. The email is info@iherb.com (you might want to quote your order number). I first correspond via the website.

I was suitably impressed by the response of IHerb and in a way this is a great way for me to see how they evaluate and respond to the situation. And how they responded would determine if I would ever buy from them again.

I notice that the customer service reply me with a refund after a few hours of my email without me needing to send the item back to the USA. 

I would definitely buy from them again! Which is why I decided to write down my experience with this great website. I find that a good customer support really bolster return customer.

If you would like to purchase this website, you may key in this code ASK7366 in order to obtain a 5% discount. In returned I would also be entitled for a rebate when you use this code. 

BTW I really love the smell of the Aura Cacia essential oil, the Lavender Essence smell are strong. I have been looking high and low for quality and affordable essential oil. I have been avoiding direct sales essential oil as the price is really inflated for all the relevant down and up line to earn.

Oh ya I am really into essential oil so If you are looking to buy an affordable diffuser, I found an affordable diffuser in Taobao . There is a UK plug that suit our Malaysia and Singapore 3 pin socket. I spend around the range of RM42 including shipping that I shared with friends for this diffuser.